OpenAI has announced a strategic partnership with PricewaterhouseCoopers (PwC), positioning PwC as the first reseller of OpenAI’s ChatGPT Enterprise.
This collaboration is set to transform how businesses leverage artificial intelligence (AI) to enhance their operations and will integrate ChatGPT Enterprise across its US and UK operations, covering 100,000 users.
This deal not only positions PwC as OpenAI’s biggest customer but also allows the firm to resell OpenAI’s enterprise offerings to other businesses.
With this news going online, this is what users worldwide have to say about it!
Great, let’s have AI rubber stamp financial statement audits now. Maybe it’ll have the courage to insist there is a problem to the partner on the engagement?
— The Market Gods (@youngpontiff) May 29, 2024
OpenAI launched ChatGPT’s enterprise tier in August 2023 to monetize its generative AI products, offering features like faster interactions, advanced data analysis, and customization options.
Despite these enhancements, OpenAI faces the challenge of convincing companies to transition from limited trials to substantial IT and business investments.
PwC’s leap into OpenAI showcases the seismic shift towards enterprise adoption of genAI. Industry game-changer? Absolutely.
— Javier Gutiérrez (@nanotechjg) May 29, 2024
Richard Hasslacher, OpenAI’s global head of alliances and partnerships, emphasized the significance of this partnership, noting that PwC would help penetrate industry verticals and provide expansive services necessary for businesses to leverage this new technology effectively.
“PwC is the first partner that we are leaning into in this way,” said Richard Hasslacher, OpenAI’s global head of alliances and partnerships, in an interview. “PwC becomes our largest customer, but they’re also our first partner who’s going to be reselling ChatGPT enterprise… It is penetration into industry verticals, but also providing an expansive set of services that customers desperately need to take advantage of in a brand-new solution category.”
As of the latest disclosures, ChatGPT Enterprise has around 600,000 users, including 93% of Fortune 500 companies. PwC’s inclusion of 100,000 employees in the U.S., U.K., and the Middle East significantly boosts this number.
If PwC extends this usage globally, it could involve 328,000 employees, highlighting the extensive scale of this deployment. This deal is part of PwC’s broader strategy to evolve its business and capitalize on new growth opportunities, particularly in consulting.
OpenAI aligns reality with ideals, leveraging PwC to innovate broadly with ChatGPT.
— Virtual Vixen (@VirtualV1xen) May 29, 2024
Initially, around 650 PwC staff in the UK will have access to ChatGPT Enterprise, with plans to expand to 10,000 employees across 50 countries in the coming months.
This widespread rollout is expected to significantly enhance PWC’s capacity to handle large-scale and complex client projects.
Bret Greenstein, PwC’s partner and generative AI leader, dismissed concerns about job threats due to AI adoption. Instead, he highlighted that the technology could enable the company to expand its business without increasing its workforce.
Excited to see PwC using ChatGPT for innovation! As OpenAI’s largest customer and first resale partner, this sets a new standard.
— Elijah Clemons (@greenaipulse) May 29, 2024
PwC has already been using ChatGPT to develop tools for reviewing tax returns, generating proposals, and creating reports. As the technology stack improves, PwC aims to focus more on outcomes and business processes rather than assembling APIs.
The potential of generative AI to revolutionize business processes is significant, and PwC sees this partnership as a major opportunity to drive digital transformation.
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The firm has identified over 3,000 internal use cases for Generative AI, showcasing its extensive integration within its operations. Despite not disclosing the financial terms, the deal builds on PwC’s commitment to invest $1 billion over three years in AI capabilities
Today, we have our own customer success team that will support our customers in the deployment of their GenAI solutions,” said Hasslacher. “But we have limited capacity, and that’s really where the partner ecosystem comes into play.” For now, PwC is its reselling partner, but “I think you will be seeing a lot more related to that ecosystem,” he added.
OpenAI, which has faced high operational costs, is increasingly relying on enterprise sales and premium subscriptions to generate revenue. The partnership with PwC marks the first time OpenAI has agreed to a resale model for its products, signaling a new strategic approach to market expansion. This deal will help PwC grow its business efficiently, leveraging AI to enhance productivity and consistency.
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PwC’s move aligns with broader industry trends where consulting firms are increasingly integrating AI into their service offerings. This collaboration with OpenAI positions PwC to help clients achieve faster outcomes and greater efficiency.
Other consulting firms, like Accenture, are also entering similar partnerships, highlighting the competitive world in the AI consultancy space.
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The partnership with OpenAI is anticipated to pave the way for more innovative AI applications within professional services. By integrating AI into their workflows, PwC aims to streamline operations, enhance decision-making processes, and deliver superior value to clients.