From 11-Minute Headaches to 30-Second Fixes: How Conversational AI is Reshaping Customer Service
Have you ever wondered how AI can slash customer service resolution times from 11 minutes to 30 seconds—without sacrificing empathy? Meet Celene Osiecka, Director of Conversational AI at 24[7].ai, who’s redefining the balance between automation and human connection. Welcome to another edition of our exclusive interview series on AllAboutAI.com. Today, we’re diving into the mind of Celene...
- Rohail
- March 17, 2025