Key Takeaways:
One New Zealand (One NZ) has taken a significant step toward AI adoption by deploying Microsoft Copilot across its office-based workforce.
The decision follows a successful trial period, demonstrating tangible productivity benefits, including a 39-minute average time saving per day per employee.
The move aims to reduce repetitive and time-consuming tasks, allowing employees to focus on higher-value work such as strategic decision-making and creative problem-solving.
Training and Upskilling: AI Elevate and AI School
One NZ has introduced dedicated training programs to ensure employees can fully utilize AI tools.
‘AI Elevate’ is a company-wide initiative that provides hands-on experience with AI-powered tools. Employees can earn AI proficiency badges, marking their progress in AI adoption.
For those looking to deepen their AI expertise, ‘AI School’ offers personalized learning pathways to help employees integrate AI into their daily workflows effectively.
One NZ recognizes that AI adoption requires more than just deploying tools—it requires education and confidence in using them.
Ethical AI Adoption and Industry Collaboration
One NZ has made it clear that responsible AI usage is a priority, with a focus on data security, privacy, and ethical AI implementation.
The company has opted to partner with technology leaders rather than develop its own AI models.
A spokesperson for One NZ emphasized the importance of working with established AI providers instead of building proprietary AI models, stating:
“As a telco, we’re experts in connectivity, not experts at building large language models, so we’re instead working closely with best-in-class partners to deliver joint solutions where it makes sense.”
This approach ensures that One NZ leverages cutting-edge AI solutions while maintaining industry best practices for security and compliance.
One NZ’s Vision for AI in Telecommunications
This AI rollout is just the beginning of One NZ’s broader vision to become one of the most AI-enabled telecommunications providers.
The company sees AI as a transformational force in the industry, not just for internal efficiency but also for enhancing customer service and business operations.
“We see this as the start of a continuous learning and upskilling programme with our people, with the goal of setting them up for future success in their career as AI becomes a key part of peoples working lives.”
By investing in AI literacy and workforce training, One NZ aims to ensure that its employees remain competitive and prepared for the future of work.
With the deployment of Microsoft Copilot, One NZ is taking a measured and responsible approach to AI adoption.
The company is positioning itself as a leader in AI-powered telecommunications by combining AI-driven productivity tools with employee education and ethical AI governance.
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